If your question isn’t answered in this document Moore Park Gardens Building Management can be contacted on (02) 7201 0418 or
mpg@alliancemanagementservices.com.au and we will be able to point you in the right direction. Our office hours are 7.30am to 5pm Monday to Friday.

There is also on-site security at Moore Park Gardens. Hours of operation are Monday – Friday 6pm – 6am, Saturday & Sunday 24 Hours. Trained security guards will be able to deal with urgent matters. Contact number is 0418 809 620. For medical emergencies, please contact 000.

Details on the moving in/out procedure and a summary of issues that can arise when moving can be found in the moving in/out section of the new Resident Welcome Pack. Please remember to book your move with Building Management well in advance by completing and submitting the moving in/out application form.

There are over one thousand people living at Moore Park Gardens and to ensure harmony amongst the community there are certain rules (by-laws) residents need to adhere to. These by-laws are created by you, the owners of the complex; they can be changed
should the majority agree.

You may not agree with all the by-laws but they need to be followed. What may seem like an unnecessary by-law to you may be important to someone else.

By-laws can be enforced by the Committee Association and the Strata Committees. Breaches can result in fines to residents. Building Management is instructed to follow up and report on residents that breach by-laws. A summary of the by-laws can be found in this document.

Residents should be aware of the amount of noise they produce as it can flow through to other apartments, particularly from balconies and courtyards. There are by-laws in place governing noise but in general residents should not disturb the peaceful enjoyment of other lot owners at any time.

If you are going to have a party where the music may be a bit loud let your neighbours know and limit noise to within Council guidelines. In general, no noise after 10pm weeknights and 12am Friday/Saturday, however excessive noise at any time may be in breach of the buildings by-laws.

Please have consideration for your neighbours. If you receive a noise complaint, please apologise and lower the noise level. Residents are encouraged to first try and resolve noise issues with the offending party before escalating the issue.

If this doesn’t work noise complaints can be reported to Building Management on (02) 7201 0418 or Security on 0418 809 620. There is a specific section on dealing with noise located in the new resident welcome pack.

Moore Park Gardens is a pet-friendly complex, however not everyone may like your furry friend jumping all over you as much as you do. To ensure all residents and pets live in harmony there are some rules regarding your pet that need to be followed.

All pets must be approved by the Executive Committee of your Strata by first completing an application form available under Forms section on the site or from the MyBos App. By completing the form you agree to the pet approval conditions with the main ones being:

• All pets being kept on the premises must be approved by the Executive Committee.
• Pets must be on a lead or be carried at all times when on the complex – this includes grass areas, corridors and the car park. Essentially, everywhere except in your apartment. No pets allowed in pool area.
• Pets must not disturb other residents with ongoing noise.
• If your pet goes to the toilet or causes any other mess on common property including the lawns, please act responsibly and clean up the mess.

The Owner’s Corporation, through Building Management, is responsible for the repair and maintenance of common property. If you have a maintenance item relating to common property (essentially the outer boundary of your apartment and all common areas) please submit a maintenance request form.

Management will log your request and arrange its repair as soon as practicable. Building Management is only authorised to carry out certain repairs without additional approval. Some repairs may require further approval from the Executive Committee due to their nature or cost.

You will be advised if this is the case and in such instance a resolution of the matter may have to wait until the next Executive Committee meeting.

Residents wanting to renovate their apartment should first seek approval from the Executive Committee via Building Management. A renovation application form is available on the Form section of the site or on the MyBos App or from Building Management.

Further information regarding renovations is in this document.
It is important that residents obtain approval for renovations as their renovation can affect other lot owners due to not only faulty workmanship (for example, your new shower leaking into a neighbours property), but also by disturbing other residents due to the mess and noise created from the renovation.

Conditions are imposed on renovations to minimise disruption to residents and to ensure the work is carried out in a professional manner. Please refer to page 24 of the new Residents Welcome Pack for further details on permitted renovation times for each building.

Residents are not permitted to park in the visitors’ parking spaces. Just because you do not have a second car space or there are vacant visitors’ spaces available does not permit residents to breach this by-law.

Residents want their guests to be able to come to the building and park on the premises – this is one of the great things about Moore Park Gardens. There is a by-law governing visitors’ parking and Building Management conduct audits daily to monitor the use of visitors’ parking. The Executive Committees will pursue breaches of this by-law, which may result in fines being issued.

Moore Park Gardens is a big complex in the inner city. Please be vigilant with regard to building security by not allowing persons to follow you through an entrance or cars to follow you through carpark entrances. Please keep doors and windows locked at all times.

If you notice any suspicious activity, please contact Building Management on (02) 7201 0418 (Mon-Fri 7.30am – 5pm) or Security on 0418 809 620 Mon – Fri 6pm – 6am or Saturday & Sunday 24 hours.